Terms of Service
Booking Policy
- Bookings for the next day's tour must be confirmed before 18:00 (6:00 PM) to ensure at least 12 hours for operational preparation.
- For example, a tour departing on March 9 must be confirmed before 18:00 on March 8.
- Bookings made after 18:00 may be moved to the afternoon departure, if available.
- A booking is valid only when all service details are agreed upon by both parties, the deposit or payment has been completed, and a Booking Confirmation has been issued.
- If a booking confirmation has been sent but payment is not completed within the required time, the reservation will not be held.
Payment Responsibility
- If a bank transfer has technical issues, guests are responsible for completing payment at least 3 days before the tour date to secure the booking.
- The organizer cannot guarantee the reservation without confirmed payment.
Deposit Policy
To ensure fairness and proper operational planning, deposits are required as follows:
- Over 30 days notice: 50% deposit of total tour value.
- 30 to 07 days notice: 70% deposit of total tour value.
- Less than 03 days notice: 100% full payment required.
Reservations are held only in proportion to the actual payment amount completed.
Payment Methods
Guests can choose one of the following methods:
- Cash Payment: Guests will receive a payment receipt with the booking code.
- Bank Transfer: The booking code must be included in the transfer note. The booking is confirmed only after the payment is received.
- Card Payment (POS): Bank service fees may apply. The payment receipt will include the booking code.
Cancellation & Refund Policy
- Cancellation time is calculated based on the tour departure time.
- Cancel 72 hours before departure: 70% of the deposit will be charged.
- Cancel 24 hours before departure: 100% of the deposit will be charged.
Cancellations within 24 hours or a no-show will result in a 100% charge of the total amount paid. Refunds, if applicable, will be processed using the original payment method for accounting transparency.
Participant Replacement Policy
- Guests may transfer their tour seat to another person.
- The change must be notified at least 24 hours before departure.
- Full personal information of the replacement guest is required to complete travel insurance procedures.
Invoices can only be issued under the original booking name. Replacement guests cannot request a new invoice under a different name. If the change is not notified within the required time, the organizer may refuse the request and treat it as a tour cancellation.